Wednesday, August 18, 2010

Why Qwest internet sucks

Here's the end of my just-completed online chat with a Qwest Communications representative regarding getting high-speed internet in my new house. It seems my next-door neighbor can get it, but I can't. And they have no desire to see that I ever pay them money for their service. Take a look at the abject stupidity that is Qwest Communications:


Steven Chappell: I can't understand why the person in the other half of my duplex can get service and I can't. There's no explanation you can offer that makes sense regarding that.
Curtis E. (20692): Because all the available internet lines are take at this time. I do apologize.
Steven Chappell: How can you have a cap on available internet lines? It just seems in this day and age that should not be a problem.
Curtis E. (20692): Once again I do apologize for that.
Steven Chappell: So, essentially, I have to wait for someone to cancel their service or die before I can get service?
Curtis E. (20692): Yes, when a line will come available.
Steven Chappell: But you can't add me to a waiting list?
Curtis E. (20692): I do apologize but I do not have a waiting list to add you to Steven.
Steven Chappell: So how do I know when service is available to me?
Curtis E. (20692): You just have to keep calling us and asking if your address is now available for internet service.
Steven Chappell: Why can't you set up a database to add me to a waiting list? How damn difficult is that for you morons to do?
Curtis E. (20692): I do apologize but I do not have a waiting list to add you to Steven.

I give up. 

1 comment:

  1. Hello Steph from Qwest here, I'm sorry to hear about the frustrating situation with your inability to get high speed internet, and the chat session. You can check for your internet qualifications here https://www.qwest.com/MasterWebPortal/appmanager/home/Shop?_nfpb=true&_pageLabel=BroadbandLandingPage and when you get to the page that says, "dial up" is the only available option there is a little box on the right hand side that allows you to register your email address to be notified when high speed is available. I hope this helps.

    thank you

    Steph Lake
    Manager, Talk To Qwest Team


    "At Qwest your account information is confidential and protected by law, so I need your permission to access the account.”

    ReplyDelete

Thanks for reading -- and for the feedback!